Questions? We've got answers.

Straight answers to the things clients ask most — about website performance, our plans, hosting and what working with 89 Digital actually looks like. If your question isn't here, just ask — we're quick to reply.

If your website feels slow, buggy, or doesn’t convert as expected, there are usually underlying performance issues. These can include speed, technical setup, or tracking problems that aren’t always visible without lift the hood.

We focus on improving how your website runs day to day — speed, reliability, structure, and resolving the technical issues that affect user experience and results.

The Foundation Plan usually runs across 60–90 days, depending on how much fixing and optimisation is needed.

Yes. We work with existing websites, improving performance and stability. Sometimes we will recommend a full rebuild if the site is has too many issues and security is compromised.

In most cases, yes. 89 Digital offers this as a Growth Plan, which gives your business access to our services across SEO, AI search, website content and Google Ads management at an affordable monthly rate. Once the foundation is fixed, ongoing optimisation improves performance over time and supports growth as your business evolves.

Some improvements, like speed and stability, can be seen quickly. Others, such as conversion improvements or traffic growth, develop over time as the changes take effect. That’s why we recommend a minimum 6 month Growth Plan

Yes. Once your website is performing at its best, we move you to a Growth Plan, which supports ongoing SEO / AI Search optimisation and Google Ads management if required. The focus is on making sure your website, traffic and data work together effectively.

We fix the root cause of performance issues rather than applying quick fixes. That creates a more stable, reliable website that supports long-term growth.

In some cases a website can’t be fixed and needs a new build — we’ll tell you honestly, as part of our website audit process.

We review your website, identify the performance issues, and give you the top five recommendations based on your current site.

Yes. We design and build websites where needed — particularly when an existing site can’t be improved effectively. With over 20 years’ experience, our focus is designing and building fast, traffic-generating websites that look good and get results.

A new build is recommended when your current website has structural limitations, ongoing technical issues, or simply can’t support performance improvements. This is usually identified during the Performance Audit.

Yes. We provide managed website hosting to keep your site performing reliably and consistently. Our hosting is configured specifically for WordPress and WooCommerce, with a focus on speed, stability and security.

Hosting plays a key role in how your website performs. Poor hosting particularly on shared serves leads to slow load times, downtime and instability — especially during high traffic. We make sure your hosting setup supports consistent performance as your business grows.

has less distance to travel, which means faster load times. Hosting in the US or Europe adds latency that can slow your site down noticeably, particularly on mobile. Our servers are based in Auckland, Sydney and Los Angeles, so your site stays close to your customers wherever they are.

If it’s built right — yes. A new website has to be built correctly to improve performance. We make sure any new build is structured for speed, reliability and long-term growth from day one.

Traditional shared hosting puts multiple websites on the same server — if one site gets a traffic spike or is compromised, it can affect everyone else. Cloud Container hosting gives your website its own isolated environment on premium infrastructure. That means better speed, better security, and no risk of a neighbouring site impacting yours.

There are several reasons, but slow load times and poor technical performance are among the most common. Google uses page speed as a ranking signal, so a slow or unreliable site is actively working against your visibility. Other factors include weak page content and no local SEO setup. A fast, stable foundation is the first thing to fix — everything else builds on it.

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