WooCommerce support

WooCommerce support that keeps your store fast, fixed, and selling.

Already running a WooCommerce store? When a plugin update breaks checkout, the site slows to a crawl, or you need custom features no off-the-shelf plugin covers, you need someone who actually knows the platform. We look after live WooCommerce stores across Australia and New Zealand — fixing what’s broken, building the features you need, and keeping speed, security and sales on track. Running Google Ads to your store? See our guide on why Google Ads underperform on WooCommerce stores.

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WooCommerce support

What we do

The help WooCommerce stores actually need

Whether it's a quick fix, a custom feature, or continuous performance support, you deal directly with the two of us doing the work.

Plugin conflicts & fixes

Update broke checkout? Plugins fighting each other? We track down the bug, fix the conflict, and strip out the unnecessary bloat slowing your store down.

Tailored features & integrations

Bespoke checkout options, wholesale pricing, or connecting your store directly to your inventory and accounting software — built properly to fit your business.

Speed & performance tuning

Faster stores make more sales. We optimise your store so pages load in a flash — keeping buyers happy and improving your Google search rankings.

Ongoing senior developer support

Direct access to the two of us for day-to-day tweaks, site-health monitoring, and quick fixes — no ticket queues, no account managers, no junior devs.

Your Digital Growth Partner

Struggling with a slow, glitchy or unreliable WooCommerce store? Get a free store health check and see exactly where yours stands.

Get Started →

Meet the team

Support from people who really understand Woo

Meet the two people you'll work with — directly, every time.

Ian Fraser

Technical Lead

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Around 25 years in open-source and full-stack development, with WordPress and WooCommerce a core part of that. Ian understands the code the platform actually runs on — not just how to configure plugins — which is exactly what complex store problems need.

He handles the hard WooCommerce work: plugin-conflict resolution, speed and performance tuning, checkout and payment bugs, and custom features built cleanly around your business.

Hayley Fraser

Digital Strategist

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15+ years in digital strategy, copywriting and performance marketing. Hayley connects your store to high-converting Google Ads campaigns and the accurate tracking that makes them pay.

She works the revenue side of your WooCommerce store — messaging, search visibility (including AI search / GEO), and turning paid traffic into sales you can actually measure.

Everything you need to know about our WooCommerce support

Got questions before reaching out? Here's how we help keep your WooCommerce store fast, secure and profitable.

Just request a free Store Health Check. We'll look under the hood to diagnose what's causing the speed bottleneck, checkout bug or plugin error, then give you a clear, fixed price to fix it — no surprises.

No. We offer both one-off problem solving (urgent bug fixes, speed work, custom features) and ongoing monthly support plans. Start with a single fix and decide later whether you'd like us looking after your store month to month.

We never test risky changes on a live store. We make a secure staging copy for all coding, plugin updates and feature builds, then deploy to your live site once everything's tested and verified — without downtime.

Yes. Beyond core development, Hayley specialises in digital strategy, copywriting and WooCommerce Google Ads management. We make sure your store's technical tracking (Google Analytics, Meta Pixel, the Conversion API) sends accurate data back to your campaigns — so you're not paying for clicks you can't measure. We've written a full guide on why Google Ads underperform on WooCommerce stores.

You deal directly with the two senior specialists doing the work — Ian (around 25 years in open-source and full-stack development) and Hayley (15+ years in strategy). No junior account managers reading from scripts, no middle management, no endless ticket queues.

That's where 25 years of development experience earns its keep. Custom checkout fields, B2B wholesale pricing, direct links to your accounting or inventory software — we write clean, lightweight code built specifically around your business, because we understand the platform underneath, not just its plugins.

Your Digital Growth Partner

Struggling with a slow, glitchy or unreliable WooCommerce store? Get a free store health check and see exactly where yours stands.

Get Started →